This IT pilot fish has been supporting a customer remotely through a VPN that’s usually pretty solid — but definitely not always.
“Every now and then it disconnected me randomly,” says fish. “Then it continued disconnecting me repeatedly every 30 to 60 seconds.
“I went through the usual litany of rebooting, trying a different computer, trying a different network, etc. Every time I got the help desk involved, they pulled a bunch of different logs that basically just said ‘disconnected’ without any cause given.
“After several rounds of changes that miraculously fixed it, then suddenly stopped working again, the issue got escalated to a high-enough tier that an answer was forthcoming.
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